Privacy Statement

Introduction

IkeaHealth, values your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you use our telehealth services and associated platforms.

1. Information We Collect

We may collect the following types of information:

1. Personal Information:

• Name, address, phone number, and email address.
• Date of birth and gender.
• Payment information.

1. Health Information:

• Medical history and treatment information.
• Prescriptions and diagnostic results.
• Information shared during consultations.

1. Technical Information:

• IP address, device type, operating system, and browser type.
• Usage details, such as access times and pages viewed.

2. How We Use Your Information

We use your information to:

• Provide telehealth services and manage your healthcare.
• Schedule appointments and send reminders.
• Process payments and insurance claims.
• Improve our services and user experience.
• Comply with legal and regulatory obligations.

3. How We Share Your Information

We may share your information:

• With healthcare providers involved in your care.
• With insurance companies for billing purposes.
• With third-party service providers who assist us in delivering services.
• When required by law, such as in response to a court order or subpoena.

4. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments.

5. Retention of Information

We retain your information only as long as necessary to fulfil the purposes outlined in this statement or as required by law.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access to your personal and health information.
• Correction of inaccurate or incomplete information.
• Deletion of your information, where applicable.
• Restriction of or objection to certain processing.
• Data portability.

To exercise these rights, contact us at [Insert Contact Email/Phone Number].

7. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

8. Third-Party Links

Our platforms may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

9. Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be effective upon posting the revised statement. We encourage you to review this page periodically.

10. Foreground Service Usage Disclosure

Our app uses foreground services to support essential telehealth functions that must continue operating reliably while the app runs in the background. This ensures a safe, uninterrupted, and high-quality healthcare experience for users during consultations and health monitoring.

Foreground services are only active when required and are always accompanied by a persistent notification, clearly informing users that the app is performing an ongoing activity.

 

1. Telehealth Consultations (Video/Audio Calls)

• Why: To maintain a stable and uninterrupted connection during live video or audio sessions between patients and healthcare providers.
• How: The app starts a foreground service when a consultation begins. This service keeps the real-time communication channel active even if the user switches to another app or the device screen turns off.
• User Notice: A notification remains visible stating “Telehealth session in progress” until the consultation ends.

1. Continuous Health Monitoring

• Why: Some users connect wearable devices or sensors (e.g., heart rate monitors, pulse oximeters, or activity trackers) to share real-time health data with their provider.
• How: When monitoring is enabled, a foreground service continuously reads, processes, and securely transmits sensor data to our servers or clinical dashboard.
• User Notice: A persistent notification such as “Monitoring your health data” is shown while monitoring is active.

iii. Secure Data Uploads and Background Tasks

• Why: Certain large or time-sensitive uploads — such as consultation recordings, diagnostic images, or medical forms — must complete even if the user navigates away from the app.
• How: The foreground service ensures the upload completes securely and reliably, preventing data loss from Android background restrictions.
• User Notice: The user will see a progress notification such as “Uploading medical report”.

1. User Transparency and Control

• The foreground service only runs when essential medical features are active.
• Users are notified at all times via a visible system notification.
• The service stops automatically once the session, upload, or monitoring is complete.
• No unnecessary data is collected or shared while the service is active.

12. Data Privacy and Security

All information handled by foreground services — including call data, health readings, and uploads — is processed in compliance with applicable health data privacy laws (such as HIPAA, GDPR, or NDPR, where applicable).
Data transmission is encrypted, and no personally identifiable health data is used for advertising or analytics.

 

In summary:
The foreground service in our telehealth app exists solely to support critical medical functions like live consultations, health monitoring, and secure data uploads. It enhances reliability and user safety — not tracking, marketing, or any background data collection.

 

14. Contact Us

If you have questions or concerns about this Privacy Statement, don’t hesitate to get in touch with us at:

IkeaHealth Ltd
1 Engineering Close, Off Idowu Martins, Victoria Island, Lagos
+2347077313378
info@ikeahealth.com